At Qari Fragrances, customer satisfaction is our priority. Every fragrance is inspected, tested for leak protection, and securely packaged prior to dispatch. Due to hygiene standards and the perishable nature of perfumery products, we operate a strict Exchange-Only Policy.

1. No Refund Policy

• We do not issue cash refunds, bank reversals, or digital wallet chargebacks under any circumstances once an order has been delivered.

• This applies to all orders, whether placed via Cash on Delivery (COD) or Prepaid Online Payment (Easypaisa / Debit Card). 

2. Eligibility for Exchange

An exchange request will be accepted only if:

• The item received is physically damaged, leaking, defective, or incorrect at the time of delivery.

• The item is completely unused, unopened, with seals and cellophane intact, and returned in its original product packaging.

• The claim is registered within 7 days of delivery.

3. Non-Eligible Situations

We cannot process an exchange if:

• The item has been sprayed, opened, or the packaging has been broken.

• The claim is filed after the 7-day window.

• The reason involves subjective preference (e.g., fragrance notes, personal projection, longevity, or scent profile).

• The item was purchased during clearance, flash sales, or promotional discounts (unless delivered broken or incorrect).

4. How to Request an Exchange

1. Email our support desk at miafaisal@qarifragrances.com (or reach out via WhatsApp at your business contact number) within 7 days of delivery.

2. Provide your Order Number, reason for exchange, and an unboxing video or clear photos showing the damage/defect and batch code.

3. Our team will review the claim within 24–48 business hours.

4. Once verified, you may select an exchange for an identical item or an alternative fragrance of equal value:

• Higher Value Item: The customer pays the price difference.

• Lower Value Item: The customer must select an add-on item to match or exceed the original purchase value.

5. Return Shipping & Courier Fees

• Merchant Error / Defective Item: If we sent an incorrect or defective bottle, Qari Fragrances will arrange courier pickup or reimburse reverse standard shipping fees.

• Customer-Requested Exchange: If the exchange is approved on discretionary grounds, the customer is responsible for both reverse pickup and reshipping delivery fees.

6. Order Cancellation Prior to Dispatch

Orders may be cancelled before shipment by emailing info@qarifragrances.com. Once a parcel has been handed over to the courier and a tracking number is assigned, the order cannot be cancelled and falls under our standard exchange rules.

7. Support & Contact Information

For questions regarding this policy or order status, reach out to us:

• Business Email: miafaisal@qarifragrances.com

• Website: https://qarifragrances.com

• Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT

Key Improvements for Gateway Verification

• Merchant Contact Added: Processors like Easypaisa inspect whether your official business email (info@qarifragrances.com) is clearly stated in the policy for disputes.

• Cancellation Timing Clause: Added a pre-dispatch cancellation clause to comply with standard e-commerce merchant guidelines.

• Prepaid Order Clarity: Added explicit wording that prepaid orders (cards/Easypaisa) follow the same exchange parameters, preventing ambiguous chargeback disputes.